Terms of Service & Guest Reservation Policy

Negril Welcomes is a Jamaica-focused hospitality company providing vacation-home hospitality, guest services, property-management services, booking support, and related experiences.

Depending on the property and service involved, Negril Welcomes may act as a hospitality operator, property manager, booking intermediary, agent for a property owner, or service provider.

The specific relationship and services provided may vary by property and are governed by the applicable reservation, service, owner, or other written agreement.

Nothing on the Site creates a landlord-tenant relationship, partnership, joint venture, employment relationship, or other legal relationship unless expressly established in a separate written agreement.

The Site allows visitors to learn about Negril Welcomes, explore accommodations and hospitality services, submit inquiries, request information, communicate with our team, and, where available, initiate or complete a reservation.

Information on the Site may include photographs, descriptions, amenities, locations, rates, availability, experiences, and other accommodation or service information.

We make reasonable efforts to keep information accurate and current. However, property information, photographs, amenities, rates, availability, and services may change without notice.

Information displayed on the Site does not constitute a guarantee that a particular accommodation, amenity, service, experience, rate, or date will remain available.

Submitting an inquiry, requesting availability, receiving a quote, scheduling a consultation, or communicating with Negril Welcomes does not create a reservation or guarantee availability.

A reservation becomes confirmed only when:

• the required reservation information has been provided;
• the required payment has been successfully received;
• the guest has accepted the applicable booking terms and property rules; and
• Negril Welcomes or an authorized booking platform has issued a reservation confirmation.

Until a reservation is confirmed, availability may change.

The reservation terms applicable to a guest will consist of these Terms together with any reservation-specific terms presented to the guest before or at the time of booking.

Reservation-specific terms may include:

• accommodation and reservation dates;
• number of guests;
• rates;
• applicable taxes and fees;
• payment schedule;
• cancellation terms;
• occupancy limits;
• check-in and check-out requirements;
• property-specific rules;
• security deposit or damage authorization requirements; and
• other conditions applicable to the particular reservation.

If a reservation-specific term conflicts with a general provision of these Terms, the more specific reservation term will control for that reservation, provided it is clearly disclosed to the guest.

Unless different payment terms are clearly disclosed for a particular reservation:

5.1 Reservations More Than 30 Days Before Arrival

A 30% deposit of the total reservation amount is due at the time of booking.

The remaining 70% balance is due 30 days before the scheduled arrival date.

5.2 Reservations 30 Days or Less Before Arrival

Reservations made 30 days or less before the scheduled arrival date require payment in full at the time of booking.

5.3 Payment Authorization

By completing a reservation, the guest authorizes Negril Welcomes or its designated payment provider to process the required payments according to the payment schedule presented during booking.

5.4 Failed Payments

If a scheduled payment is declined, reversed, or otherwise unsuccessful, Negril Welcomes may notify the guest and provide a reasonable opportunity to correct the payment.

If the required payment is not received by the applicable deadline, Negril Welcomes may cancel the reservation and apply the cancellation provisions below.

For reservations made more than 30 days before arrival, a guest may cancel within 48 hours of booking and receive a full refund of amounts paid, provided the cancellation is received at least 30 days before the scheduled arrival date.

The 48-hour grace period does not apply to reservations made 30 days or less before arrival.

Once the 48-hour grace period expires, the standard cancellation schedule applies.

Our cancellation policy is designed to provide guests with reasonable flexibility while protecting the availability of our residences from last-minute vacancies.

Unless different cancellation terms are clearly disclosed for a particular reservation:

7.1 Cancellation 30 or More Days Before Arrival

A guest who cancels 30 or more days before the scheduled arrival date will receive a 100% refund of amounts paid, provided the cancellation occurs outside the 48-hour booking grace period.

If the remaining balance has not yet been charged, it will not be collected.

7.2 Cancellation 15–29 Days Before Arrival

A guest who cancels 15–29 days before arrival will receive a refund equal to 50% of the total reservation amount.

Any unpaid balance will not be collected.

7.3 Cancellation 0–14 Days Before Arrival

A cancellation made 14 days or less before arrival is non-refundable.

The full reservation amount remains due.

7.4 No-Show

A guest who does not arrive for a confirmed reservation without cancelling in accordance with these Terms will be considered a no-show.

No-shows are non-refundable.

7.5 Early Departure

No refund will be provided for unused nights resulting from late arrival, early departure, or a guest's decision to leave before the scheduled departure date.

Cancellation deadlines are calculated using Jamaica local time and are based on the scheduled check-in date.

A cancellation becomes effective when the cancellation request is received by Negril Welcomes through an authorized communication channel.

Approved refunds will generally be returned to the original payment method used for the reservation.

Negril Welcomes will process approved refunds within a reasonable processing period.

The time required for a refund to appear in a guest's account may vary depending on the payment processor, bank, card issuer, or third-party booking platform.

Any third-party charges or fees specifically identified as non-refundable at the time of booking will not be refunded where permitted by applicable law.

Requests to change reservation dates, length of stay, occupancy, or other material booking details are subject to availability and approval.

A reservation change is not effective until confirmed by Negril Welcomes or the applicable booking platform.

If a change results in a higher reservation price, the guest is responsible for the difference.

If a change results in a lower reservation price, any refund or credit will be determined under the applicable reservation and cancellation terms.

A request to move a reservation to substantially different dates may be treated as a cancellation of the original reservation and the creation of a new reservation.

Individual accommodations may have additional rules concerning:

• maximum occupancy;
• additional guests or visitors;
• pets;
• smoking;
• parties and events;
• noise;
• parking;
• pools and other amenities;
• beach or outdoor areas;
• children and minors;
• security;
• check-in and check-out;
• damage;
• use of furnishings and equipment; and
• other property-specific requirements.

Property-specific rules will be provided before or during the booking process.

Guests agree to comply with the property rules applicable to their reservation.

Where a property-specific rule differs from these general Terms, the property-specific rule will apply to that reservation if it was clearly disclosed before or at booking.

Guests are responsible for their own conduct and for the conduct of members of their party and authorized visitors.

Guests agree to:

• provide accurate reservation and contact information;
• comply with applicable laws;
• comply with property-specific rules;
• respect the property, neighbors, community, and surrounding environment;
• use furnishings, appliances, equipment, and amenities responsibly;
• promptly report material damage, safety concerns, or maintenance issues;
• return keys, remotes, access devices, and other property-issued items; and
• follow applicable check-out instructions.

Guests are responsible for the reasonable and documented cost of repairing or replacing property that is damaged, lost, or removed during their stay by the guest or members of their party, except for ordinary wear and tear.

Where permitted by applicable law and the applicable reservation terms, Negril Welcomes may charge a guest for reasonable, documented costs resulting from:

• damage to the residence or its contents;
• missing or damaged furnishings;
• damaged or missing linens, towels, kitchenware, equipment, keys, remotes, or access devices;
• unauthorized removal of property;
• excessive cleaning caused by guest conduct;
• unauthorized smoking;
• stains, spills, or other damage requiring treatment beyond standard turnover cleaning;
• unauthorized parties or events;
• violations of applicable property rules; or
• other documented losses caused by the guest or members of the guest's party.

Charges will be limited to reasonable costs associated with the documented loss or damage.

Guests will not be charged for ordinary wear and tear or standard turnover cleaning associated with a normal stay.

If a particular accommodation requires a security deposit, damage deposit, or payment-card authorization, the amount and applicable conditions will be clearly disclosed before the reservation is confirmed.

Where a damage charge is proposed, Negril Welcomes may provide reasonable supporting documentation, which may include photographs, invoices, receipts, vendor estimates, or other appropriate documentation.

A security deposit or payment authorization does not necessarily limit the guest's responsibility for documented damages exceeding the amount of the deposit or authorization, where permitted by applicable law.

If damage caused by a guest makes a residence unavailable for a subsequent confirmed reservation, the guest may be responsible for reasonable and documented losses resulting from the damage, in addition to reasonable repair or replacement costs, to the extent permitted by applicable law.

Negril Welcomes will make reasonable efforts to document the circumstances and mitigate resulting losses.

Guests may not exceed the maximum occupancy or bring unauthorized occupants, pets, visitors, or event attendees where prohibited by applicable property rules.

Unauthorized parties, events, smoking, illegal activity, dangerous conduct, or serious violations of property rules may result in termination of the stay without refund, to the extent permitted by applicable law and the applicable reservation terms.

Additional reasonable and documented costs resulting from such conduct may be charged to the guest.

Negril Welcomes makes reasonable efforts to honor confirmed reservations. Circumstances may nevertheless arise that make a residence unavailable or unsuitable for occupancy.

These circumstances may include:

• significant property damage;
• unsafe or uninhabitable conditions;
• major utility failures;
• government restrictions or orders;
• mandatory evacuation;
• natural disasters;
• circumstances affecting the property's legal or operational availability; or
• other circumstances beyond Negril Welcomes' reasonable control.

If Negril Welcomes must cancel a confirmed reservation because the residence cannot reasonably be provided, we will make reasonable efforts to offer an alternative accommodation when available.

If a suitable alternative cannot reasonably be provided, Negril Welcomes will refund amounts actually paid for the affected reservation, subject to the applicable reservation terms and applicable law.

Unless required by applicable law or expressly agreed otherwise, Negril Welcomes will not be responsible for consequential or incidental travel expenses, including airfare, transportation, meals, lost wages, or other costs resulting from a cancellation.

Ordinary weather conditions, including rain, wind, heat, storms, or unfavorable beach conditions, do not automatically entitle a guest to a refund when the residence remains reasonably safe and available for occupancy.

If a hurricane, tropical storm, natural disaster, mandatory evacuation, government action, or other extraordinary event materially prevents occupancy or makes the residence unavailable or unsafe, Negril Welcomes will apply the cancellation, refund, or relocation provisions applicable to the reservation and circumstances.

Guests are encouraged to obtain travel insurance that may provide coverage for circumstances affecting their travel plans.

Travel insurance is strongly recommended.

Guests may wish to consider coverage for trip cancellation, trip interruption, medical expenses, transportation disruption, weather-related events, and other unexpected circumstances.

A guest's travel insurance policy does not modify the cancellation policy applicable to the reservation.

Reservations made through Airbnb, Vrbo, another online travel agency, or another third-party booking service may be subject to that platform's payment, cancellation, refund, dispute, damage, and other applicable procedures.

Where the platform's terms govern a particular transaction, those terms will apply to the extent applicable.

Negril Welcomes will administer the reservation consistent with the applicable platform requirements.

Negril Welcomes may provide information about or facilitate access to independent restaurants, transportation providers, excursions, activities, experiences, vendors, or other third-party services.

Unless expressly stated otherwise, those providers are independent businesses.

When a guest engages directly with a third-party provider, the guest's relationship with that provider is governed by the provider's own terms and policies.

Negril Welcomes is not responsible for the acts, omissions, representations, performance, availability, pricing, or policies of independent third-party providers, except to the extent responsibility cannot lawfully be excluded.

Negril Welcomes may offer SMS messaging to customers and prospective customers who expressly opt in to receive text messages.

Depending on the service selected and the consent provided, messages may include:

• consultation confirmations;
• reminders;
• scheduling and rescheduling updates;
• booking-related communications;
• pre-arrival information;
• check-in and stay-related communications;
• customer support;
• service updates; and
• other communications for which the recipient has provided appropriate consent.

Consent to receive SMS messages is not a condition of purchasing goods or services from Negril Welcomes.

Message frequency varies based on the guest's interactions and requested services.

Opting Out

You may withdraw SMS consent at any time by replying STOP to the number from which the message was sent.

You may also contact:

After an opt-out request is processed, you may receive a confirmation message.

To resume receiving SMS messages, you may need to provide new consent through an applicable Negril Welcomes opt-in process.

Help

For SMS assistance, reply HELP where supported or contact:

Message and Data Rates

Message and data rates may apply depending on your wireless plan.

Negril Welcomes does not control charges imposed by your mobile carrier.

Carriers

SMS availability depends on mobile carriers and network conditions. Negril Welcomes does not guarantee delivery of every message.

Age Requirement

The Negril Welcomes SMS program is intended for individuals who are at least 18 years old.

SMS Compliance

Negril Welcomes intends to operate its SMS program in accordance with applicable telecommunications, consumer-protection, privacy, and messaging requirements.

SMS consent records may be maintained to document the date, method, and scope of consent.

Your use of the Site and our services is also subject to our Privacy Policy.

Negril Welcomes may collect and process personal information necessary to operate the Site, respond to inquiries, provide hospitality services, process reservations, communicate with guests and owners, provide customer support, maintain security, and comply with applicable legal obligations.

We seek to process personal information fairly and lawfully and in accordance with applicable data-protection requirements, including applicable requirements under Jamaica's Data Protection Act, 2020.

For information about how we collect, use, retain, disclose, and protect personal information, please review our Privacy Policy:

Nothing in these Terms limits rights available to individuals under applicable data-protection law.

The Site and its contents, including text, photographs, graphics, logos, trademarks, designs, layouts, videos, written materials, and other content, are owned by or licensed to Negril Welcomes and are protected by applicable intellectual-property laws.

You may access and use the Site for personal, lawful, non-commercial purposes.

Except as expressly permitted by Negril Welcomes or applicable law, you may not:

• copy or reproduce Site content;
• modify or create derivative works;
• publish or republish Site content;
• commercially exploit Site content;
• distribute Site content;
• remove proprietary notices;
• use Negril Welcomes trademarks or branding without permission;
• systematically scrape or collect Site content; or
• use Site content to create a competing service.

If you voluntarily submit photographs, videos, reviews, comments, testimonials, or other content to Negril Welcomes, you represent that:

• you own the content or have permission to submit it;
• your submission does not infringe another person's rights;
• the submission is not unlawful, defamatory, fraudulent, or misleading; and
• you have obtained any necessary permissions from identifiable individuals appearing in the content.

By submitting content to Negril Welcomes, you grant us a non-exclusive, royalty-free license to store, reproduce, display, and use that content for the purpose for which it was submitted and for operating, improving, and promoting Negril Welcomes, subject to our Privacy Policy and applicable law.

Where additional permission is required for a particular marketing use, Negril Welcomes may request that permission separately.

You may not use the Site to:

• violate applicable laws or regulations;
• impersonate another person or business;
• submit false or misleading information;
• interfere with the operation or security of the Site;
• introduce malicious code or harmful software;
• attempt unauthorized access to systems or accounts;
• scrape or harvest information without authorization;
• engage in fraud or abuse;
• infringe intellectual-property or privacy rights;
• use the Site for unlawful commercial purposes; or
• interfere with another person's use of the Site.

Certain features or services may require an account or authentication.

Where an account is provided, you agree to provide accurate and current information and keep your credentials confidential.

If you believe your account or credentials have been compromised, contact us promptly.

Negril Welcomes may suspend or terminate access to an account where reasonably necessary to protect the Site, users, property owners, guests, or our business.

We make reasonable efforts to maintain the Site and provide accurate information.

However, to the fullest extent permitted by law, the Site is provided on an “as available” and “as is” basis.

We do not guarantee that:

• the Site will always be available;
• the Site will be uninterrupted or error-free;
• information will always be complete or current;
• defects will always be corrected;
• the Site will be free from harmful components; or
• every accommodation, service, amenity, experience, or third-party provider described on the Site will remain available.

Information on the Site should not be interpreted as a guarantee of availability or suitability for a particular guest or purpose.

To the fullest extent permitted by applicable law, Negril Welcomes will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Site or services.

This may include, where legally permitted, loss of profits, loss of data, loss of enjoyment, business interruption, or other consequential loss.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

For a confirmed reservation, any additional liability limitations or remedies applicable to that reservation will be governed by the applicable reservation terms and applicable law.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Negril Welcomes and its applicable officers, employees, agents, contractors, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising directly from:

• your material breach of these Terms;
• your violation of applicable law;
• your misuse of the Site;
• your infringement of another person's rights; or
• your intentional or negligent misconduct.

This provision does not require you to indemnify Negril Welcomes for losses caused by Negril Welcomes' own conduct to the extent such indemnification would be prohibited by applicable law.

Negril Welcomes may suspend or terminate access to the Site if we reasonably believe that you have:

• violated these Terms;
• engaged in unlawful or fraudulent conduct;
• threatened the security or integrity of the Site;
• misused our services; or
• engaged in conduct that may harm Negril Welcomes, its guests, owners, employees, vendors, or other users.

Termination of Site access does not automatically terminate obligations arising under a separate confirmed reservation or other written agreement unless that agreement provides otherwise.

Negril Welcomes may update these Terms from time to time.

When changes are made, we will post the updated Terms on the Site and update the Effective Date.

The version applicable to a confirmed reservation will generally be the version presented to and accepted by the guest when the reservation was confirmed, unless otherwise required by applicable law or agreed in writing.

These Terms will be governed by and interpreted in accordance with the laws of Jamaica, except to the extent applicable law requires otherwise.

Nothing in these Terms is intended to deprive a consumer of mandatory rights or protections that cannot lawfully be waived.

If a dispute arises concerning these Terms or use of the Site, the parties should first make a reasonable effort to resolve the matter directly and in good faith.

Guests may contact Negril Welcomes at:

Any arbitration requirement, court jurisdiction, venue, or other formal dispute-resolution procedure applicable to a particular reservation or service will be stated in the applicable agreement or booking terms, where required.

Nothing in these Terms prevents either party from seeking emergency or other relief that cannot lawfully be required to proceed through an alternative dispute-resolution process.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.

A failure by Negril Welcomes to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

These Terms, together with the Privacy Policy and any applicable reservation terms, property-specific rules, owner agreements, service agreements, or other written terms expressly incorporated into a transaction, constitute the applicable agreement regarding the subject matter addressed by those documents.

If there is a conflict between these Terms and a separate written agreement governing a particular reservation or service, the more specific agreement will control for that transaction, to the extent permitted by applicable law.

Questions regarding these Terms, a reservation, payment, cancellation, refund, or property-related matter may be directed to:

More Than A Stay.